Customer Service

This page should reassure buyers that YOU (1Vendor) are responsible for their happiness, not the anonymous seller.

We’re Here for You

At 1Vendor, we believe in a single point of contact. You never have to chase a seller for answers—we handle everything for you.

How can we help?

Track my Order: You should have received an SMS with your tracking link. If not, message us below!

Product Queries: Need more info on an item before buying? Ask us, and we'll check the stock for you.

Returns & Refunds: Visit our Return Policy page to log a return.

Contact Channels:

WhatsApp (Fastest): 067 192 9337

Email: support@1vendor.co.za

Operating Hours:

Monday – Friday: 08:00 – 17:00

Weekends: Closed (Emails are monitored for emergencies)